Frequently Asked Questions
Have a question? Take a look at our frequently asked questions below! If you need more information, please email us at firstname.lastname@example.org
1. When will I get my shirt?
All of our shirts are printed to order. Shirts generally take 3-5 days to print, pack and ship. You'll receive shipping confirmation when it is on its way.
2. How can I make an exchange?
We only replace items if they are defective, damaged, or sized incorrectly. If you need to exchange your shirt for a different size, send us an email at email@example.com. We will then ask you to ship the shirt back to us and we'll begin processing the exchange. Please note, we do not offer refunds or exchanges on clearance items. Please do not send any product back before contacting our customer service team so that we can properly process the exchange.
3. What is your refund policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. If your product is defective, we can issue a refund or replacement upon receiving a photo of the shirt and the problem. Please note, we do not offer refunds or exchanges on clearance items. Please do not send any products back before contacting our customer service team so that we can properly process the refund.
4. Are the shirts unisex?
We offer a collection of women’s t-shirts which are specially fitted for women. However all other shirts including our long sleeve tees are unisex.
5. I’m looking of something specific. Can you make a special design?
We do not do offer custom shirts at this time. However we love hearing feedback from our customers and would love to know what designs and styles you would like to see in our shop. Please use the contact form for product suggestions.
6. Where do you ship?
We are proud to offer free shipping within the United States and its territories.
7. Where are your t-shirts made?
Our t-shirts are made in the USA! Our hoodies are made in Honduras with cotton from US farms.
8. How do the sizes fit?
Every style of shirt is cut differently so we recommend referring to our sizing charts below to determine your fit. Each sizing chart has the length and width of the shirt. The last sizing chart has the "Chest to fit" measurements for all shirts.
To measure your chest size, run a fabric tape measure under your arms and fit it around the fullest part of your chest. It’s important to have the tape measure parallel to the ground, not dipping, sagging or twisted which distorts the measurement and impacts the fit of the t-shirt.
Take note of the measurement at the point where the tape crosses, ensuring you can breathe easily, or else your t shirt may be too tight. This is what we refer to as the ‘Chest to fit’ measurement of our tshirts.
For Unisex State Roots and Happy Place T-Shirts:
For Ladies Roots T-Shirts:
For State Roots Hoodies:
For State Roots and Home Grown Long Sleeve T-Shirts:
For Kids T-Shirts:
Chest to Fit sizes for all shirts:
9. Can I become a wholesaler?
If you are interested in becoming a wholesaler for OnlyInYourState Apparel, please email firstname.lastname@example.org and our wholesale team will be in touch to assist you.